My previous post outlined some tips for the initial search for a trusted import car care specialist, but that’s not where the process of elimination stops. Once you’ve narrowed the field down, there are still a few things you should look for to determine if an import car repair shop is the right one for you and your vehicle. The following advice is to help import car owners determine if the import car repair service they are trying out is worthy of their repeat business.
Once the time for maintenance or repair comes, don’t forget to:
- Ask questions. Don’t be afraid to use your voice – an honest import car repair business will be happy to provide more information to potential customers, and you’ll feel better having the answers you need to make informed decisions about the care of your car. How the shop in question answers your inquiries should give you an idea of how knowledgeable, experienced, and professional their technicians are. When in doubt, do not hesitate to be upfront in asking whether they have the equipment and ability to help you resolve your specific problem.
- Pay attention. While you are talking about the issues you are experiencing with your car, is the technician listening carefully and taking note, or simply brushing you off? Does the technician ask for more details? Paying attention to how much the service advisor or technician is paying attention will give you a good indicator of how thorough the import car repair shop is in diagnosing and repairing problems.
- Clarify anything you don’t understand. To avoid being given the run around, make sure you understand what is going on with your car and what repairs or services are being provided to resolve the problem. While it may be hard to swallow your pride and admit that you don’t fully comprehend something, it is important to ask for technical details to be put into layman’s terms if that will help you more clearly grasp the situation.
After an experience with any new import car repair shop you are using for the first time, you should take a moment to consider how you felt dealing with their service technicians, how you were treated, how helpful they were, and of course how reasonable the final total was given the work that was done. With that in mind, you can decide whether to keep looking or stick with the same shop. Sometimes it can take a while to find an import car repair specialist that you trust with the care of your car, but once you’ve established that relationship, you will have greater peace of mind.
For those in the Northwest Arkansas area, my personal recommendation is Best Import Car Repair located in Springdale, AR. I lived there for 4 years prior to moving to Seoul recently, and I have always had a fantastic experience with them. Visit their website at www.bestimportcarrepair.com to learn more.