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My previous post outlined some tips for the initial search for a trusted import car care specialist, but that’s not where the process of elimination stops. Once you’ve narrowed the field down, there are still a few things you should look for to determine if an import car repair shop is the right one for you and your vehicle. The following advice is to help import car owners determine if the import car repair service they are trying out is worthy of their repeat business.

Once the time for maintenance or repair comes, don’t forget to:

  • Ask questions. Don’t be afraid to use your voice – an honest import car repair business will be happy to provide more information to potential customers, and you’ll feel better having the answers you need to make informed decisions about the care of your car. How the shop in question answers your inquiries should give you an idea of how knowledgeable, experienced, and professional their technicians are. When in doubt, do not hesitate to be upfront in asking whether they have the equipment and ability to help you resolve your specific problem.
  • Pay attention. While you are talking about the issues you are experiencing with your car, is the technician listening carefully and taking note, or simply brushing you off? Does the technician ask for more details? Paying attention to how much the service advisor or technician is paying attention will give you a good indicator of how thorough the import car repair shop is in diagnosing and repairing problems.
  • Clarify anything you don’t understand. To avoid being given the run around, make sure you understand what is going on with your car and what repairs or services are being provided to resolve the problem. While it may be hard to swallow your pride and admit that you don’t fully comprehend something, it is important to ask for technical details to be put into layman’s terms if that will help you more clearly grasp the situation.

After an experience with any new import car repair shop you are using for the first time, you should take a moment to consider how you felt dealing with their service technicians, how you were treated, how helpful they were, and of course how reasonable the final total was given the work that was done. With that in mind, you can decide whether to keep looking or stick with the same shop. Sometimes it can take a while to find an import car repair specialist that you trust with the care of your car, but once you’ve established that relationship, you will have greater peace of mind.

For those in the Northwest Arkansas area, my personal recommendation is Best Import Car Repair located in Springdale, AR. I lived there for 4 years prior to moving to Seoul recently, and I have always had a fantastic experience with them. Visit their website at www.bestimportcarrepair.com to learn more.


As promised, today’s post will be about finding a reputable and high quality import car repair shop in your area. I have been through the frustration of dealing with dishonest or incompetent technicians, and I can tell you it is absolutely worth doing your homework in advance to avoid these encounters. Not only will you be paying top dollar for subpar service, but there is also no telling what kind of repercussions the shoddy workmanship may have on your import car in the future. It is not worth the risk to hand your vehicle over to unqualified technicians just to save a few dollars, or avoid asking some simple questions. I am not by any stretch of the imagination a demanding or high maintenance person by nature – quite the opposite actually. But when it comes to my Audi, I am a protective owner. And from my experience, it is possible to strike a balance between being a friendly, easy going customer and being an informed customer with a set of standards.

If you have recently moved to a new area, or have recently acquired an import car and have not yet found a trustworthy repair shop, I am asking you to please not put the task off until you have a problem. By then, it is too late to take the proper time to do your research and ask around as you will most likely be stressed out and in a rush. That is exactly how bad decisions are made. So while you have the luxury of time on your side, get this out of the way with.

Don’t let yourself get taken for a ride. Here’s how to find a trustworthy import car care specialist in your area:

  • Read reviews. In this day and age, it is easier than ever to find out whether a business has a good reputation and satisfied customers. There are many websites and apps you can use to look up reviews for everything from restaurants to hair salons. Auto repair shops are no exception. Take a bit of time to read both the positive and negative reviews to get a clear picture of what the strengths and weaknesses of each import car repair service is. Sometimes bad reviews are not necessarily deal breakers. Remember to take everything with a grain of salt. Some positive reviews may have been written by friends and family of the business owner, while some negative reviews may be unfair in their complaints — i.e. the wifi in the waiting area was not working the day they came in. Use your best judgment when formulating an opinion based on reviews.
  • Ask around. There’s no harm in asking friends, coworkers, or even random strangers who own an import car about which shop does their repairs and maintenance.
  • Look around. If you are going to check out import car repair shops in person, take the time to scan the facilities for cleanliness, orderliness, certifications, and the type of cars they are working on. Chances are, if there are a lot of people entrusting their high end or fine import cars to the business, it is safe for you to do so too.

Stay tuned for part 2 to this post!


These three words describe my joy, passion, and calling in life. For as long as I can remember, I have always been fascinated by the thought of travel and exploring every continent on Earth – yes, even Antarctica. Perhaps even more so, however, I loved cars. Before I was old enough to know better, I had a very poorly thought out plan to drive around the world in a race car. Now that I am old enough to know how many holes that plan had, my goals are a little bit different. Nevertheless, I ultimately still plan to see the world and drive fast cars, and because of my flexible job, I am in a unique position to be able to fulfill both those dreams.

As of writing this, my job has brought me to Seoul where I will be working for the next 18 months. AWCKorea.org is where I will blog about my adventures here in Korea, as well as post my tips on import car repairs. Cars have always been more than a passing interest or hobby for me, and throughout my many years working on import cars both during my own spare time and professionally, I have learned a few things that I would love to share with my fellow import car enthusiasts. In all honesty, this is also a way for me to keep myself busy while I’m away from my own Audi TT.

This being my first week in Seoul, I have mostly been getting settled in and adjusting to the time difference. There aren’t very many adventures to report as of yet, so we’ll move on to my other favorite topic: import cars! No matter where I am or what I am doing, that’s one thing that I can always talk about. It doesn’t exactly make the ladies come flocking, but hey, my heart already belongs to my car anyways. Keep checking back for my upcoming posts about how to find a trustworthy import car repair shop, as well as other helpful information for the care and maintenance of your beloved vehicle.

I’ll finish this post with a few friendly reminders for my fellow import car owners and enthusiasts.

  • Keep that owner’s manual! Proper maintenance will keep any car – including European and Asian import cars – in top condition. Follow the recommended maintenance schedule provided. If you’ve already ditched the manual, don’t panic. A professional auto repair shop that specializes in import cars can help you figure out what the maintenance schedule for your car should be.
  • Keep your car clean! The trunk of your car should not be used as a storage locker for items that are not needed. Remember to clear your trunk of unnecessary items to reduce excess weight, which can reduce gas mileage. Likewise, remember to wash your car regularly, especially if it has been muddy out. Mud in the undercarriage is also a source of extra unnecessary weight that will create additional drag.

 


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